Refund and Returns Policy
1. General Overview
At SacredBuy we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.
2. Eligibility for Returns
2.1 Time Frame
Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.
2.2 Condition of Items
Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.
2.3 Non‑Returnable Products
- Personalized or custom‑made items
- Perishable goods
- Digital downloads and software licenses
- Products marked as “Final Sale”
3. Return Process
3.1 Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2 Shipping the Return
Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the item within the specified time frame.
4. Refunds
4.1 Refund Method
Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2 Restocking Fee
A restocking fee of 15 % may be applied to returns that are not a result of our error (e.g., change of mind).
5. Exchanges
If you wish to exchange an item for a different size, color, or style, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the received product promptly and report any issues within the 30‑day window.
- Return items in their original condition and packaging.
- Cover any additional shipping costs for exchanges that are not due to a mistake on our part.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. SacredBuy reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.
8. Contact Information
If you have questions about this policy, please contact us:
Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: